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Mayfair Diagnostics is pleased to announce that we now offer text message notifications about your medical imaging appointment. When you are booking your next appointment, you will be asked if you would like to receive these notifications and, if you agree, to provide your cell phone number. These notifications will include a confirmation of your appointment with a link to exam and clinic details, as well as reminders prior to your appointment.
These text notifications will be offered in addition to the email notifications that Mayfair has been offering for several years now. Please note that if you provide us with both an email address and a mobile phone number, you will receive both text and email notifications about your appointment. You will be able to opt out for either notification – just text STOP or click the unsubscribe option within the email.
Through both email and text notifications, you now also have the ability to digitally confirm your appointment, or request to reschedule or cancel booked appointments. This is a new option that allows you to use text or email to make these requests without needing to call us.
Adding the ability to digitally request to reschedule or cancel booked appointments is the first step in Mayfair’s plan to introduce online booking requests. This service is expected to be operational by the end of 2022 and will allow you to submit a request for your medical imaging appointment through the radiology.ca website.
When launched, our website will begin featuring Maya, Mayfair’s digital booking assistant (chatbot), who will guide you through the online booking process.
Maya will ask you to provide basic personal information to confirm your identity and exam details from your requisition, as well as upload a picture of your requisition. This information will only be used to book your appointment. You will also be asked to provide your preferences for locations, dates, and times for your appointment.
Once we have your information and scheduling preferences, our booking team will review your request and contact you by email, text, or telephone within two business days to complete your booking. If your preferred date, time, and location is available, your appointment will be automatically booked without you having to talk to a booking agent and a text and/or email confirmation will be sent.
We have had many requests from patients for an online booking request option and have been working on this project for a year now. We are very excited to see this service go live soon! Watch for more information later this year.
Mayfair Diagnostics has 14 clinics offering variety of services across Calgary, as well as one each in Cochrane, Regina, and Saskatoon. You can visit a clinic in person to book your appointment, or you can contact the Mayfair Diagnostics Customer Contact Centre via the following options:
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Our Refresh newsletter delivers the latest medical news, expert insights, and practical tips straight to your inbox, empowering you with knowledge to enhance patient care and stay informed.
By subscribing to our newsletter you understand and accept that we may share your information with vendors or other third parties who perform services on our behalf. The personal information collected may be stored, processed, and transferred to a country or region outside of Quebec.
Please read our privacy policy for more details.
We foster a supportive and collaborative culture designed to encourage positive patient experiences and build strong working relationships across the organization:
Our core values shape the way we work with patients, partners, and fellow employees. And, more than anything else, they’re what set Mayfair apart. In everything we do, this is what we strive for:
EXCELLENCE
We share a commitment to high quality and excellence in all that we do. This commitment calls on all of us to achieve the very best of our capabilities and exceed our own expectations.
CURIOSITY
We innovate in everything, from services to processes. We believe meaningful change and effective problem solving come only by looking at challenges and opportunities from new angles and by exercising our creativity and curiosity.
PASSION
We show pride, enthusiasm, and dedication in everything that we do. We are committed to producing and delivering high-quality results and services. We are passionate about our industry and about our company, services, partners, and patients.
COLLABORATION
Our team is supportive of each other’s efforts; we are loyal to one another; and we care for one another both personally and professionally. We promote and support a diverse, yet unified, team. We work together to meet our common goals across Mayfair clinics, locations, and geographies. Only through collaboration on ideas, technologies, and talents can we achieve our mission and vision.
SERVICE
We take pride in delivering exceptional service every day. We listen to every request with an open mind, always looking for opportunities to go above and beyond to create memorable, personalized experiences. We take responsibility to answer our referrers’ and patients’ requests and respect their time by always responding with a sense of urgency.
Start a career with Mayfair Diagnostics — one of Western Canada’s leading medical imaging teams.
Headquartered in Calgary, Alberta, we’ve been helping people f ind clarity for their health for over 100 years. At our clinics in Calgary and area, Regina, and Saskatoon, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future — a plan for success.
OUR PEOPLE
Our people share our quest to make a difference in our patient’s lives. We’re a team of professionals, disciplined in our skills and compassionate with our patients, providing the care and attention they need. At our core, we are a trusted partner in our patients’ health care journey. Our patients, physicians, and other health care providers rely on us for quality imaging to help manage their patient’s health care decisions with certainty. But our business is about more than just imaging. It’s about building lasting relationships and making a meaningful difference in the lives of those we meet.
OUR VISION
A world in which every person has clarity about their health. We push the boundaries of what is possible and embrace change as an opportunity. We strive to be thought leaders and encourage creativity by providing a safe place for calculated risk taking. We learn from our mistakes. We share best practices across our operations and are recognized by our peers for our work. We engage the best to help propel us forward in achieving our goals.
