At Mayfair Diagnostics, we have 14 medical imaging clinics across Calgary. We also have one each in Cochrane, Saskatoon, and Regina. To make it easier for our patients to access the most up-to-date information about available appointment times across all of our locations and to effectively handle the volume of requests, the majority of our appointment bookings are handled in one central location by our Customer Contact Centre.
You can contact the Mayfair Diagnostics Customer Contact Centre via the following options:
In addition to booking requests, our booking team handles numerous requests for information, such as exam preparation instructions, directions, and parking instructions.
We collected the most-asked questions from patients while booking their appointment. Below are the questions and their answers.
Your requisition is the paperwork that documents your doctor’s request for a specific exam or treatment and explains why it’s needed. In some cases, your doctor may have already faxed the requisition to us, but often you will need it to let us know which exam your doctor requested to book an appointment. For many exams, the College of Physicians and Surgeons of Alberta (CPSA) and College of Physicians and Surgeons of Saskatchewan (CPSS) does not allow us to proceed without a requisition. However, there are exceptions, such as self-referred mammograms or follow-up breast imaging when we contact you directly.
If your doctor gives you a requisition from another provider but you have a preferred Mayfair clinic that’s more convenient for you, any of our clinics will accept that requisition.
*Please note, the referring doctor listed on the requisition must be currently practicing, and the referral must originate from within Canada.
If your doctor faxes a requisition to us, the contact centre will call you to book your appointment. When requests for medical imaging are sent to the Mayfair Diagnostics Customer Contact Centre, each requisition is reviewed by a member of the team, and a radiologist if necessary. These forms are checked for accuracy, appropriateness, availability, and any special considerations. For more information about medical imaging requisitions, please refer to this article.
After each requisition is reviewed, a booking coordinator will then contact you. Depending on the complexity of the exams being requested, this may take from 2-3 days after receiving the requisition from your referring doctor. Urgent requests are handled immediately.
Mayfair Diagnostics offers both email and text message notifications about your medical imaging appointment. These notifications will include a confirmation of your appointment with a link to exam and clinic details, as well as reminders prior to your appointment.
*Please note that for privacy reasons, you will need to click the link in your email or text message to login to our Patient Connection system to see your exam preparation instructions. Alternatively, you can look up the preparation instructions on our website.
The first time you book with us, you will be asked if you would like to receive these notifications and, if you agree, to provide your cell phone number or email address. Depending on your preference, you will receive either text or email notifications about your appointment. You may opt out for either notification by replying STOP to the text notification or clicking the unsubscribe option within the email.
Through these email and text notifications, you will also be able to digitally confirm your appointment, or request to reschedule or cancel booked appointments. This option allows you to use text or email to make these requests without needing to call us.
We ask you to bring your photo identification, your Alberta Health Card and requisition to every visit. Your requisition is the paperwork which documents your doctors request for a specific treatment or exam and also explains why they are needed. If your doctor has already faxed your requisition to us and it’s already in our system, then you don’t need to bring it to the appointment. If your doctor has not sent your requisition to us, you will need to bring it to your appointment, as we need to scan a copy of it for when you check-in.
If you require an assistive support person to help with communication, mobility, or medical needs during your appointment, you may bring one individual to accompany you. We request that you do not bring children who require supervision to your appointment. For their safety, children are not allowed in the exam room and must always be supervised in the waiting area. If you need a translator, you should bring one support person with you to assist with communication. For obstetrical ultrasound appointments, you may bring one person to accompany you into the exam room.
*Please note the person accompanying you for any of these needs must be 16 years of age or older.
Radiologists are specialized physicians who interpret diagnostic imaging to diagnose and monitor a wide range of medical conditions. At Mayfair Diagnostics, they review X-ray, ultrasound, CT, and MRI studies, among others, analyzinsg images in detail and providing comprehensive reports and clinical recommendations to referring physicians. They collaborate closely with technologists and clinic teams to guide imaging protocols, ensure quality and radiation safety standards, and may perform image-guided procedures such as biopsies or injections. Through their expertise and teamwork, radiologists play a key role in accurate diagnosis, effective treatment planning, and improved patient outcomes.
Administrative professionals support the organization across human resources, marketing, operations, strategic partnerships, finance, information technology, and infrastructure. From recruiting staff to promoting services and improving workflows, they help ensure smooth operations and positive experiences for employees and patients. Through collaboration with clinical and support teams, they provide essential coordination that enables efficient, high-quality service.
Diagnostic Imaging Assistant (DIA) support clinic operations and help ensure a positive patient experience. They assist staff by greeting and preparing patients, confirming information, coordinating appointments, and guiding patients through their visit. DIAs also maintain exam rooms, manage documentation, and ensure supplies and equipment are ready. Through strong customer service, attention to detail, and teamwork, they help create a safe and organized environment.
Patient Experience Coordinators (PECs) are the first point of contact, scheduling exams and ensuring accurate patient information. They communicate clearly with patients, coordinate with care teams, and support a smooth, confidential, and customer-focused experience.
Nuclear Medical Technologists perform diagnostic nuclear medicine procedures involving sensitive and highly personal patient circumstances. They are responsible for delivering the highest standard of care in a professional, compassionate, and patient-centered manner, in accordance with provincial regulatory requirements, CAMRT standards, and Mayfair policies and guidelines.
Computed Tomography (CT) Technologists operate CT imaging equipment to produce detailed cross-sectional images of the body that assist in diagnosing a wide range of medical conditions. They prepare and position patients for scans, ensure safety protocols are followed, and administer contrast agents when required. CT technologists work closely with radiologists to ensure high-quality diagnostic images are obtained, while providing clear communication and compassionate care to support patient comfort throughout the procedure.
Magnetic Resonance Imaging (MRI) Technologists operates MRI scanners to produce detailed images of internal body structures used to assist in medical diagnosis and treatment planning. They are responsible for preparing and positioning patients, ensuring all safety protocols are strictly followed due to the strong magnetic field, and obtaining high-quality images as directed by radiologists. MRI technologists combine technical expertise with patient care, providing clear communication and support to ensure a safe, comfortable, and efficient imaging experience.
Diagnostic Medical Sonographers perform ultrasound exams to help diagnose and monitor medical conditions. Following Sonography Canada standards and Mayfair Diagnostics protocols, they capture accurate images while ensuring patient safety, comfort, and confidentiality. They work with radiologists and clinical teams to review requisitions, prepare patients, perform scans, and document findings, contributing to accurate diagnoses and a positive patient experience.
Medical Radiation Technologists (MRTs) perform x-ray, mammography, and BMD exams while ensuring patient safety, accuracy, and compassionate care. They also may assist in pain therapy procedures. MRTs verify patient information, explain procedures, position patients, and produce high-quality images. MRTs follow professional standards and protocols, maintaining strict radiation safety, quality assurance, and patient privacy while supporting a positive patient experience.
We foster a supportive and collaborative culture designed to encourage positive patient experiences and build strong working relationships across the organization:
Our core values shape the way we work with patients, partners, and fellow employees. And, more than anything else, they’re what set Mayfair apart. In everything we do, this is what we strive for:
EXCELLENCE
We share a commitment to high quality and excellence in all that we do. This commitment calls on all of us to achieve the very best of our capabilities and exceed our own expectations.
CURIOSITY
We innovate in everything, from services to processes. We believe meaningful change and effective problem solving come only by looking at challenges and opportunities from new angles and by exercising our creativity and curiosity.
PASSION
We show pride, enthusiasm, and dedication in everything that we do. We are committed to producing and delivering high-quality results and services. We are passionate about our industry and about our company, services, partners, and patients.
COLLABORATION
Our team is supportive of each other’s efforts; we are loyal to one another; and we care for one another both personally and professionally. We promote and support a diverse, yet unified, team. We work together to meet our common goals across Mayfair clinics, locations, and geographies. Only through collaboration on ideas, technologies, and talents can we achieve our mission and vision.
SERVICE
We take pride in delivering exceptional service every day. We listen to every request with an open mind, always looking for opportunities to go above and beyond to create memorable, personalized experiences. We take responsibility to answer our referrers’ and patients’ requests and respect their time by always responding with a sense of urgency.
Join Mayfair Diagnostics, recognized as one of Western Canada’s premier medical imaging organizations. With a century-long legacy and headquartered in Calgary, Alberta, Mayfair Diagnostics is dedicated to assisting patients in achieving clarity regarding their health.
Operating clinics in Calgary and surrounding areas, Regina, and Saskatoon, our multidisciplinary team of radiologists, technologists, and support staff collaborate seamlessly to deliver high quality patient care. Working here is more than just a job; it’s a strong step towards your future.
OUR TEAMS
We are a dedicated group of professionals who combine skill with compassion to deliver attentive care to our patients. As a reliable partner in their health care journey, we provide high-quality imaging that assists patients, physicians, and other providers in making informed health decisions. Our work goes beyond imaging; it’s about fostering relationships and positively impacting everyone we serve.
OUR VISION
We envision a world where every person has clarity about their health. We innovate and welcome change, promoting leadership and creativity through safe risk-taking. We share best practices, earn peer recognition for our work, and engage top talent to reach our goals.
We strive to be thought leaders and encourage creativity by providing a safe place for calculated risk taking.
We share best practices across our operations and are recognized by our peers for our work. We engage the best to help propel us forward in achieving our goals.
