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When your doctor requests medical imaging for you, it’s usually for one of two reasons:
Whatever the purpose of your medical imaging exam, having the exam can cause anxiety and waiting to hear about your results can be difficult. Especially since the technologist performing the exam is not legally permitted to divulge any results directly to you, the patient.
The technologist is there to capture the best images possible. They will explain what happens during your exam and can discuss what they are scanning within the limits of what they can share. Should the technologist identify any immediate concerns, they will bring them to the attention of the radiologist – a medical doctor with many years of specialized education.
The radiologist will review the images and compare to previous imaging to see if there are any changes. Sometimes they may speak with you after your exam about your results. Usually, the radiologist will interpret the images and forward an accurate report of the findings and results of your study to your doctor.
If there are immediate concerns with the examination or your doctor has asked for an immediate or “stat” report, your results will be phoned or faxed to your referring physician within 24 hours.
For non-urgent results, they will be faxed to your doctor, or uploaded to a provincial picture archiving and communication system (PACS) – this technology provides electronic storage and convenient access to your medical images from multiple sources, such as your doctor, specialists, hospitals, and walk-in clinics. In Alberta, images are uploaded to Netcare, Alberta’s electronic health record system. Results are usually faxed or uploaded in a timely manner, often within two to five business days depending on the complexity of the exam and medical concern. For complex cases, the images may be sent to be thoroughly reviewed by two specialized radiologists who examine the area in question and contribute to the report, this may add to the report’s turnaround time.
The detailed report outlining your results is sent to your doctor to review because your doctor has the most comprehensive understanding of your medical concern. Medical imaging is often only a part of your complete medical assessment. Diagnosing your medical concern may involve blood work, other diagnostic tests, a physical exam, and your clinical history to help your doctor gain a comprehensive understanding of your complaint or condition and reach an accurate diagnosis. Therefore, they are in the best position to interpret your medical imaging results and determine the next steps in your health care treatment plan.
Once your doctor has received your medical imaging results, they will arrange an appointment with you to discuss them, along with the results of any other test you may have undergone, and determine next steps.
If you would like to receive copies of your images, you can request them prior to your exam when you are checking in. You will then receive a DVD or USB with your results, as well as viewing instructions, before you leave the clinic. You may also request copies of your images at any time after your exam.
If you would like to receive a copy of your medical imaging report, you will need to wait until that report is completed and sent to your doctor. You may then contact us and arrange to pick up your report, photo identification and your health care card will be required when picking up your images and report. Please note that your results will need to be discussed with your doctor. If your doctor needs to discuss your results with the radiologist who provided the report, she or he will need to contact us and we can connect him or her with the author of the report.
Mayfair Diagnostics has 14 clinics offering a variety of services across Calgary, as well as one each in Cochrane, Regina, and Saskatoon. You can visit a clinic in person to book your appointment, or you can contact the Mayfair Diagnostics Customer Contact Centre via the following options:
For more information, please refer to our services page for a list of our services and the locations where they are offered.
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At the heart of everything we do is a belief that every image tells a story—and every story deserves care.
At Mayfair Diagnostics, we provide state-of-the-art medical imaging that helps patients and physicians get the clarity they need to make informed decisions about health. From routine check-ups to complex diagnoses, our role is to deliver answers with compassion and accuracy.
We offer a full spectrum of imaging services, including:
MRI, CT, and X-Ray for advanced diagnostic insight
Ultrasound and Mammography for preventative and women’s health
Nuclear Medicine, Bone Density, and Cardiac Imaging for specialized care
Pain Management and Interventional Procedures to improve quality of life
But our work extends beyond exams and equipment. As the largest teleradiology provider in Western Canada, we connect urban, rural, and remote communities with expert radiology services—ensuring access to care when and where it’s needed most.
We also partner with local organizations, sports teams, and community groups to keep people healthy and active. From professional athletes to families booking their first screening, our commitment is the same: timely results, advanced technology, and compassionate care.
To improve lives with clarity, compassion, and care—one focused image at a time.
But numbers only tell part of the story. What truly defines us is our culture of compassion. We’re a team of caregivers, innovators, and problem-solvers who share a commitment to excellence. Whether supporting frontline care, developing new technology workflows, or guiding a patient through their appointment, we approach our work with empathy and integrity.
At Mayfair, you’re not just part of a company—you’re part of a community. Together, we’re shaping the future of health care, making advanced imaging accessible, and creating a workplace where people feel valued, supported, and inspired to grow.
WHO WE ARE. WHAT WE DO. Why we’re more than a workplace
At Mayfair Diagnostics, we’re caregivers, nurturers, creators and thought leaders—deeply rooted in a passion to help people. We deliver meaningful work, compassionate care, and an environment where every team member can thrive.
Key Points:
Founded on over a century of excellence in medical imaging.
Owned and operated by 50+ radiologists, supported by 400–640+ employees across clinical, technical, administrative, and support roles.
Operating 17 locations across Alberta, Saskatchewan, and beyond (14 in Calgary, plus Cochrane, Regina, Saskatoon).
Serving 600,000–700,000 patients annually, delivering over 90,000 radiological interpretations—the largest teleradiology provider in Western Canada.
Vision & Mission:
Vision: “A world in which every person has clarity about their health.”
Mission: “To improve people’s lives, one focused image and one caring, compassionate human touch at a time.”
