TOLL FREE:
1-866-611-2665
Mayfair Diagnostics has 13 medical imaging clinics across Calgary, plus one each in Cochrane, Saskatoon, and Regina. Our Customer Contact Centre handles the majority of our appointment bookings, which can be made by telephone, via email, or through an online appointment request widget on our website.
When you are booking an appointment over the phone or requesting an appointment online, you will be asked to provide an email address and/or mobile phone number. If you do, a confirmation of your appointment and reminder messages will be sent to your email and/or phone. These notifications will include the date, time, and location of your appointment, as well as a suggested arrival time and other pertinent information.
Most importantly these messages will include a secure link to the preparation instructions for your exam.
You will need to click the link in the email or text message. This will take you to a secure site.
You will then need to click the “Get started” button and then enter your provincial health card to confirm your identity. Once that’s done you will receive a link to your specific exam preparation instructions.
Please note that this link expires after eight days. Each reminder email and text message will include a new secure link for you to access your preparation instructions prior to your appointment. You should receive reminders both seven days and two days prior to your appointment, depending on how far out your appointment was booked.
Mayfair Diagnostics offers an online appointment request widget on our website, in the bottom righthand corner. When you click on this button you will be invited to “Get started” with Maya, the Mayfair Diagnostics digital booking assistant (chatbot). Maya’s job is to collect the necessary information to book, reschedule, or cancel an appointment. She can be accessed from any device, from anywhere, and is designed to be mobile friendly.
Once submitted, your request details will need to be reviewed by our Customer Contact Centre booking team. WITHIN 1-3 BUSINESS DAYS, someone from our booking team will respond to your request (via email, text, and/or phone). If the appointment is urgent or cannot wait the 1-3 business days, please call our Contact Centre at 1-866-611-2665 to book your appointment.
Every imaging company is required by the College of Physicians and Surgeons of Alberta (CPSA) and the College of Physicians and Surgeons of Saskatchewan (CPSS) to confirm the identity of each patient for every appointment (not just the first one) This is why we ask you to provide photo identification and your provincial health card at every visit, and why you will be asked for your health card number and birthdate when booking over the phone or online. Your health card is used to confirm your identity and to ensure you are covered under a provincial health insurance plan. We also check that your health records match the records we have on file.
All information, even that entered online, is protected by several layers of security and is only used when required to support health services provided within the circle of care or other specific authorized purposes. Please refer to Mayfair’s privacy policy for more information about how your personal information is protected.
As described previously, your email and text message confirmations will have an added layer of security by including a secure link to the preparation instructions for your exam. This is done to ensure that we have confirmed that it’s the patient who is receives specific exam information.
Our Refresh newsletter delivers the latest medical news, expert insights, and practical tips straight to your inbox, empowering you with knowledge to enhance patient care and stay informed.
By subscribing to our newsletter you understand and accept that we may share your information with vendors or other third parties who perform services on our behalf. The personal information collected may be stored, processed, and transferred to a country or region outside of Quebec.
Please read our privacy policy for more details.
Our Refresh newsletter delivers the latest medical news, expert insights, and practical tips straight to your inbox, empowering you with knowledge to enhance patient care and stay informed.
By subscribing to our newsletter you understand and accept that we may share your information with vendors or other third parties who perform services on our behalf. The personal information collected may be stored, processed, and transferred to a country or region outside of Quebec.
Please read our privacy policy for more details.
We foster a supportive and collaborative culture designed to encourage positive patient experiences and build strong working relationships across the organization:
Our core values shape the way we work with patients, partners, and fellow employees. And, more than anything else, they’re what set Mayfair apart. In everything we do, this is what we strive for:
EXCELLENCE
We share a commitment to high quality and excellence in all that we do. This commitment calls on all of us to achieve the very best of our capabilities and exceed our own expectations.
CURIOSITY
We innovate in everything, from services to processes. We believe meaningful change and effective problem solving come only by looking at challenges and opportunities from new angles and by exercising our creativity and curiosity.
PASSION
We show pride, enthusiasm, and dedication in everything that we do. We are committed to producing and delivering high-quality results and services. We are passionate about our industry and about our company, services, partners, and patients.
COLLABORATION
Our team is supportive of each other’s efforts; we are loyal to one another; and we care for one another both personally and professionally. We promote and support a diverse, yet unified, team. We work together to meet our common goals across Mayfair clinics, locations, and geographies. Only through collaboration on ideas, technologies, and talents can we achieve our mission and vision.
SERVICE
We take pride in delivering exceptional service every day. We listen to every request with an open mind, always looking for opportunities to go above and beyond to create memorable, personalized experiences. We take responsibility to answer our referrers’ and patients’ requests and respect their time by always responding with a sense of urgency.
Start a career with Mayfair Diagnostics — one of Western Canada’s leading medical imaging teams.
Headquartered in Calgary, Alberta, we’ve been helping people f ind clarity for their health for over 100 years. At our clinics in Calgary and area, Regina, and Saskatoon, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future — a plan for success.
OUR PEOPLE
Our people share our quest to make a difference in our patient’s lives. We’re a team of professionals, disciplined in our skills and compassionate with our patients, providing the care and attention they need. At our core, we are a trusted partner in our patients’ health care journey. Our patients, physicians, and other health care providers rely on us for quality imaging to help manage their patient’s health care decisions with certainty. But our business is about more than just imaging. It’s about building lasting relationships and making a meaningful difference in the lives of those we meet.
OUR VISION
A world in which every person has clarity about their health. We push the boundaries of what is possible and embrace change as an opportunity. We strive to be thought leaders and encourage creativity by providing a safe place for calculated risk taking. We learn from our mistakes. We share best practices across our operations and are recognized by our peers for our work. We engage the best to help propel us forward in achieving our goals.
