TOLL FREE:
1-866-611-2665
Mayfair Diagnostics has 13 medical imaging clinics across Calgary, plus one each in Cochrane, Saskatoon, and Regina. Our Customer Contact Centre handles the majority of our appointment bookings, which can be made by telephone, via email, or through an online appointment request widget on our website.
When you are booking an appointment over the phone or requesting an appointment online, you will be asked to provide an email address and/or mobile phone number. If you do, a confirmation of your appointment and reminder messages will be sent to your email and/or phone. These notifications will include the date, time, and location of your appointment, as well as a suggested arrival time and other pertinent information.
Most importantly these messages will include a secure link to the preparation instructions for your exam.
You will need to click the link in the email or text message. This will take you to a secure site.
You will then need to click the “Get started” button and then enter your provincial health card to confirm your identity. Once that’s done you will receive a link to your specific exam preparation instructions.
Please note that this link expires after eight days. Each reminder email and text message will include a new secure link for you to access your preparation instructions prior to your appointment. You should receive reminders both seven days and two days prior to your appointment, depending on how far out your appointment was booked.
Mayfair Diagnostics offers an online appointment request widget on our website, in the bottom righthand corner. When you click on this button you will be invited to “Get started” with Maya, the Mayfair Diagnostics digital booking assistant (chatbot). Maya’s job is to collect the necessary information to book, reschedule, or cancel an appointment. She can be accessed from any device, from anywhere, and is designed to be mobile friendly.
Once submitted, your request details will need to be reviewed by our Customer Contact Centre booking team. WITHIN 1-3 BUSINESS DAYS, someone from our booking team will respond to your request (via email, text, and/or phone). If the appointment is urgent or cannot wait the 1-3 business days, please call our Contact Centre at 1-866-611-2665 to book your appointment.
Every imaging company is required by the College of Physicians and Surgeons of Alberta (CPSA) and the College of Physicians and Surgeons of Saskatchewan (CPSS) to confirm the identity of each patient for every appointment (not just the first one) This is why we ask you to provide photo identification and your provincial health card at every visit, and why you will be asked for your health card number and birthdate when booking over the phone or online. Your health card is used to confirm your identity and to ensure you are covered under a provincial health insurance plan. We also check that your health records match the records we have on file.
All information, even that entered online, is protected by several layers of security and is only used when required to support health services provided within the circle of care or other specific authorized purposes. Please refer to Mayfair’s privacy policy for more information about how your personal information is protected.
As described previously, your email and text message confirmations will have an added layer of security by including a secure link to the preparation instructions for your exam. This is done to ensure that we have confirmed that it’s the patient who is receives specific exam information.
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At the heart of everything we do is a belief that every image tells a story—and every story deserves care.
At Mayfair Diagnostics, we provide state-of-the-art medical imaging that helps patients and physicians get the clarity they need to make informed decisions about health. From routine check-ups to complex diagnoses, our role is to deliver answers with compassion and accuracy.
We offer a full spectrum of imaging services, including:
MRI, CT, and X-Ray for advanced diagnostic insight
Ultrasound and Mammography for preventative and women’s health
Nuclear Medicine, Bone Density, and Cardiac Imaging for specialized care
Pain Management and Interventional Procedures to improve quality of life
But our work extends beyond exams and equipment. As the largest teleradiology provider in Western Canada, we connect urban, rural, and remote communities with expert radiology services—ensuring access to care when and where it’s needed most.
We also partner with local organizations, sports teams, and community groups to keep people healthy and active. From professional athletes to families booking their first screening, our commitment is the same: timely results, advanced technology, and compassionate care.
To improve lives with clarity, compassion, and care—one focused image at a time.
But numbers only tell part of the story. What truly defines us is our culture of compassion. We’re a team of caregivers, innovators, and problem-solvers who share a commitment to excellence. Whether supporting frontline care, developing new technology workflows, or guiding a patient through their appointment, we approach our work with empathy and integrity.
At Mayfair, you’re not just part of a company—you’re part of a community. Together, we’re shaping the future of health care, making advanced imaging accessible, and creating a workplace where people feel valued, supported, and inspired to grow.
WHO WE ARE. WHAT WE DO. Why we’re more than a workplace
At Mayfair Diagnostics, we’re caregivers, nurturers, creators and thought leaders—deeply rooted in a passion to help people. We deliver meaningful work, compassionate care, and an environment where every team member can thrive.
Key Points:
Founded on over a century of excellence in medical imaging.
Owned and operated by 50+ radiologists, supported by 400–640+ employees across clinical, technical, administrative, and support roles.
Operating 17 locations across Alberta, Saskatchewan, and beyond (14 in Calgary, plus Cochrane, Regina, Saskatoon).
Serving 600,000–700,000 patients annually, delivering over 90,000 radiological interpretations—the largest teleradiology provider in Western Canada.
Vision & Mission:
Vision: “A world in which every person has clarity about their health.”
Mission: “To improve people’s lives, one focused image and one caring, compassionate human touch at a time.”
