TOLL FREE:
1-866-611-2665
At Mayfair Diagnostics, we have 14 medical imaging clinics across Calgary. We also have one each in Cochrane, Saskatoon, and Regina. To make it easier for our patients to access the most up-to-date information about available appointment times across all of our locations and to effectively handle the volume of requests, the majority of our appointment bookings are handled in one central location by our Customer Contact Centre.
You can contact the Mayfair Diagnostics Customer Contact Centre via the following options:
In addition to booking requests, our booking team handles numerous requests for information, such as exam preparation instructions, directions, and parking instructions.
We collected the most-asked questions from patients while booking their appointment. Below are the questions and their answers.
Your requisition is the paperwork that documents your doctor’s request for a specific exam or treatment and explains why it’s needed. In some cases, your doctor may have already faxed the requisition to us, but often you will need it to let us know which exam your doctor requested to book an appointment. For many exams, the College of Physicians and Surgeons of Alberta (CPSA) and College of Physicians and Surgeons of Saskatchewan (CPSS) does not allow us to proceed without a requisition. However, there are exceptions, such as self-referred mammograms or follow-up breast imaging when we contact you directly.
If your doctor gives you a requisition from another provider but you have a preferred Mayfair clinic that’s more convenient for you, any of our clinics will accept that requisition.
*Please note, the referring doctor listed on the requisition must be currently practicing, and the referral must originate from within Canada.
If your doctor faxes a requisition to us, the contact centre will call you to book your appointment. When requests for medical imaging are sent to the Mayfair Diagnostics Customer Contact Centre, each requisition is reviewed by a member of the team, and a radiologist if necessary. These forms are checked for accuracy, appropriateness, availability, and any special considerations. For more information about medical imaging requisitions, please refer to this article.
After each requisition is reviewed, a booking coordinator will then contact you. Depending on the complexity of the exams being requested, this may take from 2-3 days after receiving the requisition from your referring doctor. Urgent requests are handled immediately.
Mayfair Diagnostics offers both email and text message notifications about your medical imaging appointment. These notifications will include a confirmation of your appointment with a link to exam and clinic details, as well as reminders prior to your appointment.
*Please note that for privacy reasons, you will need to click the link in your email or text message to login to our Patient Connection system to see your exam preparation instructions. Alternatively, you can look up the preparation instructions on our website.
The first time you book with us, you will be asked if you would like to receive these notifications and, if you agree, to provide your cell phone number or email address. Depending on your preference, you will receive either text or email notifications about your appointment. You may opt out for either notification by replying STOP to the text notification or clicking the unsubscribe option within the email.
Through these email and text notifications, you will also be able to digitally confirm your appointment, or request to reschedule or cancel booked appointments. This option allows you to use text or email to make these requests without needing to call us.
We ask you to bring your photo identification, your Alberta Health Card and requisition to every visit. Your requisition is the paperwork which documents your doctors request for a specific treatment or exam and also explains why they are needed. If your doctor has already faxed your requisition to us and it’s already in our system, then you don’t need to bring it to the appointment. If your doctor has not sent your requisition to us, you will need to bring it to your appointment, as we need to scan a copy of it for when you check-in.
If you require an assistive support person to help with communication, mobility, or medical needs during your appointment, you may bring one individual to accompany you. We request that you do not bring children who require supervision to your appointment. For their safety, children are not allowed in the exam room and must always be supervised in the waiting area. If you need a translator, you should bring one support person with you to assist with communication. For obstetrical ultrasound appointments, you may bring one person to accompany you into the exam room.
*Please note the person accompanying you for any of these needs must be 16 years of age or older.
Our Refresh newsletter delivers the latest medical news, expert insights, and practical tips straight to your inbox, empowering you with knowledge to enhance patient care and stay informed.
By subscribing to our newsletter you understand and accept that we may share your information with vendors or other third parties who perform services on our behalf. The personal information collected may be stored, processed, and transferred to a country or region outside of Quebec.
Please read our privacy policy for more details.
At the heart of everything we do is a belief that every image tells a story—and every story deserves care.
At Mayfair Diagnostics, we provide state-of-the-art medical imaging that helps patients and physicians get the clarity they need to make informed decisions about health. From routine check-ups to complex diagnoses, our role is to deliver answers with compassion and accuracy.
We offer a full spectrum of imaging services, including:
MRI, CT, and X-Ray for advanced diagnostic insight
Ultrasound and Mammography for preventative and women’s health
Nuclear Medicine, Bone Density, and Cardiac Imaging for specialized care
Pain Management and Interventional Procedures to improve quality of life
But our work extends beyond exams and equipment. As the largest teleradiology provider in Western Canada, we connect urban, rural, and remote communities with expert radiology services—ensuring access to care when and where it’s needed most.
We also partner with local organizations, sports teams, and community groups to keep people healthy and active. From professional athletes to families booking their first screening, our commitment is the same: timely results, advanced technology, and compassionate care.
To improve lives with clarity, compassion, and care—one focused image at a time.
But numbers only tell part of the story. What truly defines us is our culture of compassion. We’re a team of caregivers, innovators, and problem-solvers who share a commitment to excellence. Whether supporting frontline care, developing new technology workflows, or guiding a patient through their appointment, we approach our work with empathy and integrity.
At Mayfair, you’re not just part of a company—you’re part of a community. Together, we’re shaping the future of health care, making advanced imaging accessible, and creating a workplace where people feel valued, supported, and inspired to grow.
WHO WE ARE. WHAT WE DO. Why we’re more than a workplace
At Mayfair Diagnostics, we’re caregivers, nurturers, creators and thought leaders—deeply rooted in a passion to help people. We deliver meaningful work, compassionate care, and an environment where every team member can thrive.
Key Points:
Founded on over a century of excellence in medical imaging.
Owned and operated by 50+ radiologists, supported by 400–640+ employees across clinical, technical, administrative, and support roles.
Operating 17 locations across Alberta, Saskatchewan, and beyond (14 in Calgary, plus Cochrane, Regina, Saskatoon).
Serving 600,000–700,000 patients annually, delivering over 90,000 radiological interpretations—the largest teleradiology provider in Western Canada.
Vision & Mission:
Vision: “A world in which every person has clarity about their health.”
Mission: “To improve people’s lives, one focused image and one caring, compassionate human touch at a time.”
