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We collected the most-asked patient questions in 2022. Below are the questions and their answers.
For most medical imaging appointments with Mayfair Diagnostics, you will be asked to arrive 15 minutes before your appointment. This allows you enough time to check in at reception and complete any paperwork that may be needed prior to your exam.
Please note, for some exams you may be asked to arrive earlier. For example, for any MRI exam you will be asked to arrive at least 30 minutes before your exam, and possibly longer if oral contrast is required.
Immediately after your pain management injection it’s not unusual to have a sudden “flare up” of pain, or your pain might return after the freezing wears off. This is normal and does not necessarily mean your treatment was ineffective.
Cortisone can take up to 10 days to take full effect. While other injections may take from 2-4 weeks to start to take effect and up to 4-6 weeks before you experience the full benefit. Treatment site, level of inflammation, and type of treatment all influence how long before a treatment is effective.
If you develop worsening pain, skin redness at the site of injection, or a temperature greater than 38.5°C, please proceed to an urgent care or emergency centre.
If you have pain or other symptoms beyond 48 hours after your injection, please call our office at 403-568-3890 or email us at paintherapy@radiology.ca during business hours.
The Alberta Government does not allow medical imaging technologists to perform a musculoskeletal (MSK) ultrasound on more than two body areas in one day. (Note: Abdomen, pelvis, thyroid, breast, etc. are not included in this rule). This means that if your doctor has requested an ultrasound of both hips and an ankle, we could do both hips in one visit but would need to schedule another appointment to scan your ankle. Please note that shoulders are except from this rule, you could have both shoulders and two other MSK ultrasounds done on the same day.
Every imaging company is required by the College of Physicians and Surgeons of Alberta (CPSA) to confirm the identity of each patient for every appointment (not just the first one) This is why we ask you to provide photo identification and your Alberta Health Card at every visit. Your health card is used to confirm your identity and to ensure you are covered under the Alberta Health Insurance Plan. We also check that your health records match the records we have on file.
Your requisition is the paperwork which documents your doctors request for a specific treatment or exam and also explains why they are needed. The CPSA requires that we keep a copy of this document, since it’s similar to a prescription and is legal agreement for services to be performed. Sometimes your doctor may have faxed your requisition to us and it’s already in our system, but often we need to scan a copy of it when you check in. For many exams, the CPSA prevents us from performing the exam without a requisition.
The College of Physicians and Surgeons of Alberta (CPSA) requires that we first perform a baseline mammogram to determine a patient’s breast density. Then, if the mammogram shows high breast density and if your doctor has marked “Complete Breast Assessment” or “Diagnostic Breast Ultrasound” on your requisition, we can book you for a diagnostic breast ultrasound.
For a first mammogram or other instances where your breast density is not on file, the ultrasound can’t be booked with your mammogram because we don’t yet know if it’s appropriate. It’s not needed if you have low breast density, and in fact we would not be allowed to perform it in that instance as per the CPSA’s rules.
However, if your mammogram shows higher breast density and your doctor has requested an ultrasound if appropriate, an ultrasound can then be performed. Sometimes this means that you are told after your mammogram to come back for a breast ultrasound. We make every effort for this not to happen, but sometimes it’s unavoidable.
During booking you can request a female technologist for your exam, if that makes you more comfortable. We will add that note to your appointment details, but we can’t guarantee that we will be able accommodate this request at the time of your appointment. Schedules may change and we may have technologists whose availability changes on short notice. This can mean that there are not always enough female technologists available to accommodate every such request.
At Mayfair Diagnostics, we do our best to see our patients as promptly as possible. However, our clinics provide multiple services, so you may not be called in the order you arrive. In addition, the complexity of other patient exams or unforeseen circumstances and emergencies can make an appointment go over its allotted time and cause delays. We do our best to communicate with you about any changes to your exam status where we can.
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At the heart of everything we do is a belief that every image tells a story—and every story deserves care.
At Mayfair Diagnostics, we provide state-of-the-art medical imaging that helps patients and physicians get the clarity they need to make informed decisions about health. From routine check-ups to complex diagnoses, our role is to deliver answers with compassion and accuracy.
We offer a full spectrum of imaging services, including:
MRI, CT, and X-Ray for advanced diagnostic insight
Ultrasound and Mammography for preventative and women’s health
Nuclear Medicine, Bone Density, and Cardiac Imaging for specialized care
Pain Management and Interventional Procedures to improve quality of life
But our work extends beyond exams and equipment. As the largest teleradiology provider in Western Canada, we connect urban, rural, and remote communities with expert radiology services—ensuring access to care when and where it’s needed most.
We also partner with local organizations, sports teams, and community groups to keep people healthy and active. From professional athletes to families booking their first screening, our commitment is the same: timely results, advanced technology, and compassionate care.
To improve lives with clarity, compassion, and care—one focused image at a time.
But numbers only tell part of the story. What truly defines us is our culture of compassion. We’re a team of caregivers, innovators, and problem-solvers who share a commitment to excellence. Whether supporting frontline care, developing new technology workflows, or guiding a patient through their appointment, we approach our work with empathy and integrity.
At Mayfair, you’re not just part of a company—you’re part of a community. Together, we’re shaping the future of health care, making advanced imaging accessible, and creating a workplace where people feel valued, supported, and inspired to grow.
WHO WE ARE. WHAT WE DO. Why we’re more than a workplace
At Mayfair Diagnostics, we’re caregivers, nurturers, creators and thought leaders—deeply rooted in a passion to help people. We deliver meaningful work, compassionate care, and an environment where every team member can thrive.
Key Points:
Founded on over a century of excellence in medical imaging.
Owned and operated by 50+ radiologists, supported by 400–640+ employees across clinical, technical, administrative, and support roles.
Operating 17 locations across Alberta, Saskatchewan, and beyond (14 in Calgary, plus Cochrane, Regina, Saskatoon).
Serving 600,000–700,000 patients annually, delivering over 90,000 radiological interpretations—the largest teleradiology provider in Western Canada.
Vision & Mission:
Vision: “A world in which every person has clarity about their health.”
Mission: “To improve people’s lives, one focused image and one caring, compassionate human touch at a time.”
