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Mayfair Diagnostics is pleased to announce that we now offer text message notifications about your medical imaging appointment. When you are booking your next appointment, you will be asked if you would like to receive these notifications and, if you agree, to provide your cell phone number. These notifications will include a confirmation of your appointment with a link to exam and clinic details, as well as reminders prior to your appointment.
These text notifications will be offered in addition to the email notifications that Mayfair has been offering for several years now. Please note that if you provide us with both an email address and a mobile phone number, you will receive both text and email notifications about your appointment. You will be able to opt out for either notification – just text STOP or click the unsubscribe option within the email.
Through both email and text notifications, you now also have the ability to digitally confirm your appointment, or request to reschedule or cancel booked appointments. This is a new option that allows you to use text or email to make these requests without needing to call us.
Adding the ability to digitally request to reschedule or cancel booked appointments is the first step in Mayfair’s plan to introduce online booking requests. This service is expected to be operational by the end of 2022 and will allow you to submit a request for your medical imaging appointment through the radiology.ca website.
When launched, our website will begin featuring Maya, Mayfair’s digital booking assistant (chatbot), who will guide you through the online booking process.
Maya will ask you to provide basic personal information to confirm your identity and exam details from your requisition, as well as upload a picture of your requisition. This information will only be used to book your appointment. You will also be asked to provide your preferences for locations, dates, and times for your appointment.
Once we have your information and scheduling preferences, our booking team will review your request and contact you by email, text, or telephone within two business days to complete your booking. If your preferred date, time, and location is available, your appointment will be automatically booked without you having to talk to a booking agent and a text and/or email confirmation will be sent.
We have had many requests from patients for an online booking request option and have been working on this project for a year now. We are very excited to see this service go live soon! Watch for more information later this year.
Mayfair Diagnostics has 14 clinics offering variety of services across Calgary, as well as one each in Cochrane, Regina, and Saskatoon. You can visit a clinic in person to book your appointment, or you can contact the Mayfair Diagnostics Customer Contact Centre via the following options:
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