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When your doctor requests medical imaging for you, it’s usually for one of two reasons:
Whatever the purpose of your medical imaging exam, having the exam can cause anxiety and waiting to hear about your results can be difficult. Especially since the technologist performing the exam is not legally permitted to divulge any results directly to you, the patient.
The technologist is there to capture the best images possible. They will explain what happens during your exam and can discuss what they are scanning within the limits of what they can share. Should the technologist identify any immediate concerns, they will bring them to the attention of the radiologist – a medical doctor with many years of specialized education.
The radiologist will review the images and compare to previous imaging to see if there are any changes. Sometimes they may speak with you after your exam about your results. Usually, the radiologist will interpret the images and forward an accurate report of the findings and results of your study to your doctor.
If there are immediate concerns with the examination or your doctor has asked for an immediate or “stat” report, your results will be phoned or faxed to your referring physician within 24 hours.
For non-urgent results, they will be faxed to your doctor, or uploaded to a provincial picture archiving and communication system (PACS) – this technology provides electronic storage and convenient access to your medical images from multiple sources, such as your doctor, specialists, hospitals, and walk-in clinics. In Alberta, images are uploaded to Netcare, Alberta’s electronic health record system. Results are usually faxed or uploaded in a timely manner, often within two to five business days depending on the complexity of the exam and medical concern. For complex cases, the images may be sent to be thoroughly reviewed by two specialized radiologists who examine the area in question and contribute to the report, this may add to the report’s turnaround time.
The detailed report outlining your results is sent to your doctor to review because your doctor has the most comprehensive understanding of your medical concern. Medical imaging is often only a part of your complete medical assessment. Diagnosing your medical concern may involve blood work, other diagnostic tests, a physical exam, and your clinical history to help your doctor gain a comprehensive understanding of your complaint or condition and reach an accurate diagnosis. Therefore, they are in the best position to interpret your medical imaging results and determine the next steps in your health care treatment plan.
Once your doctor has received your medical imaging results, they will arrange an appointment with you to discuss them, along with the results of any other test you may have undergone, and determine next steps.
If you would like to receive copies of your images, you can request them prior to your exam when you are checking in. You will then receive a DVD or USB with your results, as well as viewing instructions, before you leave the clinic. You may also request copies of your images at any time after your exam.
If you would like to receive a copy of your medical imaging report, you will need to wait until that report is completed and sent to your doctor. You may then contact us and arrange to pick up your report, photo identification and your health care card will be required when picking up your images and report. Please note that your results will need to be discussed with your doctor. If your doctor needs to discuss your results with the radiologist who provided the report, she or he will need to contact us and we can connect him or her with the author of the report.
Mayfair Diagnostics has 14 clinics offering a variety of services across Calgary, as well as one each in Cochrane, Regina, and Saskatoon. You can visit a clinic in person to book your appointment, or you can contact the Mayfair Diagnostics Customer Contact Centre via the following options:
For more information, please refer to our services page for a list of our services and the locations where they are offered.
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We foster a supportive and collaborative culture designed to encourage positive patient experiences and build strong working relationships across the organization:
Our core values shape the way we work with patients, partners, and fellow employees. And, more than anything else, they’re what set Mayfair apart. In everything we do, this is what we strive for:
EXCELLENCE
We share a commitment to high quality and excellence in all that we do. This commitment calls on all of us to achieve the very best of our capabilities and exceed our own expectations.
CURIOSITY
We innovate in everything, from services to processes. We believe meaningful change and effective problem solving come only by looking at challenges and opportunities from new angles and by exercising our creativity and curiosity.
PASSION
We show pride, enthusiasm, and dedication in everything that we do. We are committed to producing and delivering high-quality results and services. We are passionate about our industry and about our company, services, partners, and patients.
COLLABORATION
Our team is supportive of each other’s efforts; we are loyal to one another; and we care for one another both personally and professionally. We promote and support a diverse, yet unified, team. We work together to meet our common goals across Mayfair clinics, locations, and geographies. Only through collaboration on ideas, technologies, and talents can we achieve our mission and vision.
SERVICE
We take pride in delivering exceptional service every day. We listen to every request with an open mind, always looking for opportunities to go above and beyond to create memorable, personalized experiences. We take responsibility to answer our referrers’ and patients’ requests and respect their time by always responding with a sense of urgency.
Start a career with Mayfair Diagnostics — one of Western Canada’s leading medical imaging teams.
Headquartered in Calgary, Alberta, we’ve been helping people f ind clarity for their health for over 100 years. At our clinics in Calgary and area, Regina, and Saskatoon, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future — a plan for success.
OUR PEOPLE
Our people share our quest to make a difference in our patient’s lives. We’re a team of professionals, disciplined in our skills and compassionate with our patients, providing the care and attention they need. At our core, we are a trusted partner in our patients’ health care journey. Our patients, physicians, and other health care providers rely on us for quality imaging to help manage their patient’s health care decisions with certainty. But our business is about more than just imaging. It’s about building lasting relationships and making a meaningful difference in the lives of those we meet.
OUR VISION
A world in which every person has clarity about their health. We push the boundaries of what is possible and embrace change as an opportunity. We strive to be thought leaders and encourage creativity by providing a safe place for calculated risk taking. We learn from our mistakes. We share best practices across our operations and are recognized by our peers for our work. We engage the best to help propel us forward in achieving our goals.
