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WHAT TO EXPECT DURING MEDICAL IMAGING

At Mayfair Diagnostics we have 14 clinics offering a variety of services across Calgary, as well as one each in Cochrane, Regina, and Saskatoon. Our services include the more commonly ordered exams, such as X-ray or ultrasound. We also provide bone mineral densitometry, computed tomography (CT), exercise stress testing, magnetic resonance imaging (MRI), mammography, nuclear medicine imaging, and pain management procedures.

Each exam has preparation instructions which are important to follow leading up to your appointment. These instructions can be found on the second page of your medical imaging requisition – the paperwork requesting the specific exam and explaining why it’s needed. Mayfair Diagnostics also describes how to prepare for each type of exam on our website, simply go to the service page and choose your exam. For example, go to the ultrasound service page and choose abdomen ultrasound.

If you’ve signed up for email or text message notifications about your appointment, there will also be a link to your preparation instructions in your confirmation and reminder messages.

ON THE DAY OF YOUR EXAM

Usually, we ask that you arrive 10-15 minutes early to give you time to check in with reception, although some exams, such as MRI, may have an arrival time of 30 or more minutes prior to your appointment. Your arrival time will be listed in your email confirmation.

When you check in with reception, you will need to show your provincial health care card and photo identification to confirm your identity. We may also ask to see your requisition, if we don’t already have this on file.

Most exams involve the following:

  • The technologist will confirm your personal information and exam details with you. Your technologist will come get you for your exam and explain what’s going to happen. They will also confirm the reason for your exam, personal details, the area of concern to be imaged, and possibly ask you to fill out a consent form or other paperwork.
  • You may need to change your clothes. Depending on the area of concern to be imaged, you may need to change into a gown, shorts, or scrubs. For a mammogram you will need to remove your top.
  • You will be positioned for imaging. For most exams you will be asked to lie on a table, which may be moved into position. Mammograms and some X-ray exams require the patient to be standing. Please inform your technologist if a certain position causes pain or if you have mobility issues and require assistance getting into position.
  • Images are taken. Ultrasound exams require you to expose the area of concern for imaging. A warm, non-scented, hypo-allergenic ultrasound gel is then applied to the area. Other exams involve the table moving into the imaging equipment, such as during MRI and CT exams.

Please note that some exams are more complicated than others:

  • Some exams involve waiting. Nuclear medicine imaging bone scans are two-part appointments, which occur over the course of one day, booked 2-4 hours apart. Myocardial perfusion imaging (MPI) exams involve appointments occurring over two days. Also, some MRI and CT exams may require you to drink an oral contrast 90 minutes prior to imaging. If this is the case, you will be asked to arrive one-and-a-half hours prior to your appointment in order to drink the solution that helps enhance your images.
  • Some exams involve needle procedures or intravenous injections. Nuclear medicine imaging exams require the injection of a radioactive material (radiopharmaceutical) into a vein in your arm. Some MRI and CT exams may require an intravenous contrast injection. For pain management treatments, Mayfair radiologists use X-ray and ultrasound technology to precisely inject medication through a small needle, or perform treatment on soft tissues.
  • For certain exams you need to be aware of metal on clothing and jewelry. For all exams that use X-rays, we ask that you not wear metal around the area being imaged. This applies to all bone mineral densitometry, bone scan with SPECT/CT, CT, pain management, and mammography exams. For MRI exams, no metal can be worn (underwire bras, jewelry, clothing, etc.) and you will also be asked about internal metal objects.

PLEASE CONTACT US IF YOU HAVE QUESTIONS

The above preparation descriptions are a general overview of what you can expect during your exam. Depending on the type of exam you are booked for, your experience may be different from what we have outlined in this article.

For specific details about your medical imaging exam, please refer to our services page for a list of our exams. You can also contact the Mayfair Diagnostics Customer Contact Centre via the following options:

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Calgary, Cochrane, Regina, Saskatoon

TOLL FREE: 1-866-611-2665

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Our Culture

We foster a supportive and collaborative culture designed to encourage positive patient experiences and build strong working relationships across the organization:

  • We recognize each other for our contributions – big and small.
  • We focus on teamwork and personal accountability to achieve our goals.
  • When we commit to deadlines, we complete the work as promised, by when we promised. If we realize we can’t keep our commitments, we collaborate to find new deadlines well in advance of the original ones.
  • We feel safe to speak up responsibly. That means we freely share what’s on our minds in a way that is respectful and supports the success of the organization.
  • We commit to our patients and their needs. We show up each day ready to live our vision, mission, and values.
  • We challenge each other to grow and develop our skills and we support each other to do so.
  • Above all, we go the extra mile to support our patients and colleagues. 

Our Values.

Our core values shape the way we work with patients, partners, and fellow employees. And, more than anything else, they’re what set Mayfair apart. In everything we do, this is what we strive for:

EXCELLENCE

We share a commitment to high quality and excellence in all that we do. This commitment calls on all of us to achieve the very best of our capabilities and exceed our own expectations.

CURIOSITY

We innovate in everything, from services to processes. We believe meaningful change and effective problem solving come only by looking at challenges and opportunities from new angles and by exercising our creativity and curiosity.

PASSION

We show pride, enthusiasm, and dedication in everything that we do. We are committed to producing and delivering high-quality results and services. We are passionate about our industry and about our company, services, partners, and patients.

COLLABORATION

Our team is supportive of each other’s efforts; we are loyal to one another; and we care for one another both personally and professionally. We promote and support a diverse, yet unified, team. We work together to meet our common goals across Mayfair clinics, locations, and geographies. Only through collaboration on ideas, technologies, and talents can we achieve our mission and vision.

SERVICE

We take pride in delivering exceptional service every day. We listen to every request with an open mind, always looking for opportunities to go above and beyond to create memorable, personalized experiences. We take responsibility to answer our referrers’ and patients’ requests and respect their time by always responding with a sense of urgency.

Start with us.

Start a career with Mayfair Diagnostics — one of Western Canada’s leading medical imaging teams.

Headquartered in Calgary, Alberta, we’ve been helping people f ind clarity for their health for over 100 years. At our clinics in Calgary and area, Regina, and Saskatoon, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future — a plan for success.

OUR PEOPLE

Our people share our quest to make a difference in our patient’s lives. We’re a team of professionals, disciplined in our skills and compassionate with our patients, providing the care and attention they need. At our core, we are a trusted partner in our patients’ health care journey. Our patients, physicians, and other health care providers rely on us for quality imaging to help manage their patient’s health care decisions with certainty. But our business is about more than just imaging. It’s about building lasting relationships and making a meaningful difference in the lives of those we meet.

OUR VISION

A world in which every person has clarity about their health. We push the boundaries of what is possible and embrace change as an opportunity. We strive to be thought leaders and encourage creativity by providing a safe place for calculated risk taking. We learn from our mistakes. We share best practices across our operations and are recognized by our peers for our work. We engage the best to help propel us forward in achieving our goals.