UPDATES AS OF JULY 2, 2020
As the COVID-19 pandemic progresses, Mayfair remains committed to your imaging needs and safety. We are currently operating with a reduced number of clinics, and a few changes to our services, but we are gradually re-opening some clinics and re-introducing many of our services.
We are resuming these operations in line with input, statements, and guidance from Alberta Health Services, the Alberta Society of Radiologists, and the College of Physicians and Surgeons of Alberta. These changes will be carefully managed and our enhanced PPE protocols will remain in place, to ensure patient and staff safety.
Below we have outlined recent changes to our clinics and services, but you can also call us at 1-866-611-2665 for the latest updates.
Current Clinic Hours
We update our location pages regularly with information about our clinics. In Calgary, we are now booking appointments and offering walk-in X-ray services at our Castleridge, Crowfoot, Mahogany, Market Mall and Mayfair Place from either 7:30 or 8 a.m. to 4 p.m., Monday to Friday. Our Sunpark clinic is booking appointments from 7:30 a.m. to 4 p.m., Monday to Friday. Our Southcentre clinic is open 8 a.m. to 4 p.m., Monday to Friday. Our South Calgary Health X-ray-only clinic is open from 7:30 a.m. to 11 p.m., Monday to Sunday.
We are also offering weekend hours as follows:
- Mayfair Place - On Saturdays from 8 a.m. to 4 p.m., we are offering bone density, breast imaging, cardiac imaging, ultrasound and X-ray services. Image-guided pain therapy will be available from 8 a.m. to 4 p.m.
- Market Mall - On Sundays from 8 a.m. to 4 p.m., we are offering bone density, breast imaging, ultrasound, and X-ray services.
To minimize their risk of exposure to COVID-19, we will be reserving certain exam times (including walk-in X-ray) for vulnerable patients:
- Castleridge and Mayfair Place – 7:30 to 9 a.m., Monday to Friday (all exams including walk-in X-ray)
- Sunpark – 7:30 to 9 a.m., Monday to Friday (all exams except X-ray)
- Market Mall and Mahogany – 8 to 9:30 a.m., Monday to Friday (all exams including walk-in X-ray)
- Southcentre – 8 to 9:30 a.m., Monday to Friday (all exams except X-ray)
- Crowfoot – 8 to 10 a.m., Monday to Friday (all exams including walk-in X-ray)
- Regina – 7:30 to 10 a.m., Monday to Friday (all exams including walk-in X-ray)
In Saskatchewan, at our Regina clinic we have resumed our previous regular hours and services. For patients who have COVID-19 risk factors or symptoms, we request that the clinic be called ahead of time to book these patients in a safe manner to minimize the risk of transmission. If you need to book an appointment for X-ray, please call our Regina clinic directly at 306-569-1016 extension 1. This number is to be used for X-ray bookings only. Please note that at Regina Centre Crossing the northeast entrance is reserved for patients visiting the SHA Assessment Centre. Mayfair patients are asked to use one of the other entrances. At this time, parking is free in Lot A. Please note that Mayfair patients with a positive COVID-19 diagnosis will be directed to wait in their vehicle until a Mayfair employee comes out to speak with them.
Our Contact Centre booking team is available from 8 a.m. to 4 p.m., Monday to Friday, to answer your questions and book your appointment.
With the resumption of screening exams, all our services are now available at the above clinics. Please call us at 1-855-611-2665 if you have questions about your exam or our services in general.
We have resumed offering pain therapy services at our four pain therapy clinics in Calgary to a limited number of patients based on screening criteria. For these procedures, we have also built in a considerable amount of time between patients to ensure there is extra time for sanitization and safety protocols.
Our cardiac imaging services remain temporarily paused at our Castleridge location, but will continue to be offered at our Mayfair Place clinic.
Current Safety Measures in Place
We ask that if you are unwell prior to your appointment, please email us with details of your booking to cancel. You will receive an email from Mayfair confirming your cancellation. Alternatively, you can call 1-866-611-2665 to speak with a member of our booking team.
Appointments can be rebooked 24 hours after your symptoms disappear or 10 days after self-isolation begins, whichever is later.
What to Expect at Your Appointment
Masks or other nose and mouth coverings need to be worn while in our clinics to minimize the potential spread of infection from someone who is infected, and for those who may have COVID-19 before they experience symptoms themselves.
When you arrive for your appointment, in both Alberta and Saskatchewan, you will be asked questions about cold or flu-like symptoms and potential risk of COVID-19 exposure. Patients at low risk of exposure can wear their own mask or other nose and mouth covering. Patients at higher risk of exposure, or with cold or flu-like symptoms, will be provided with a mask if they don’t already have one. Please refer to the section below for more information about the screening questions.
We maintain safe social distancing within our clinics, providing an option for patients to wait outside the clinic after they have checked in for their appointment. We also have isolation areas for patients with symptoms and/or risks of exposure. We are limiting admittance of individuals to our clinics and ask that only the patient attend the appointment. The waiting rooms during this time are for patients only, with the following exceptions:
- If you have mobility issues, your companion will be allowed to accompany you during the registration process. They will then be required to leave the clinic and wait for you outside the clinic, until after the exam is complete.
- If you are having an obstetrical exam performed, one other person may accompany you only if they are not experiencing any symptoms related to COVID-19 and do not answer yes to the other screening questions.
Patient screening questions:
- Do you have a fever and/or new onset of cough?
- Do you have new difficulty breathing?
- Do you have other cold or flu-like symptoms, such as a sore throat or runny nose?
- Have you travelled anywhere outside of Canada in the 14 days prior to noticing your symptoms?
- Have you had close contact* with someone with a confirmed or probable case of COVID-19 in the 14 days prior to noticing your symptoms?
- Have you had close contact* with a person with acute respiratory illness who has travelled anywhere outside of Canada within the last 14 days before their illness?
- Have you had any other potential specific risk of exposure to COVID-19 (e.g., face-to-face contact with someone who should have been under self-isolation)?
- Are you a resident or staff member in a long-term care facility, or have you visited a long-term care facility within the last 14 days?
* Close contact is defined as:
- Providing care or other similar close physical contact for an individual, including health care workers, family members or other caregivers, without consistent and appropriate use of personal protective equipment.
- Living with or otherwise having close prolonged contact (within two metres) with an individual while the person was infectious.
- Having direct contact with infectious bodily fluids of an individual (e.g. was coughed or sneezed on) while not wearing recommended personal protective equipment.
We have put in place comprehensive infection control processes at all our clinics for the safety of our patients, and you will still receive the same high-quality service at your appointment. Our protocols have been introduced to limit the spread of the virus in accordance with the most recent public health recommendations. Mayfair is actively monitoring information from the Public Health Agency of Canada, provincial governments, Alberta Health Services and the Saskatchewan Health Authority, and will continue to do so.
A NOTE ABOUT SELF-ISOLATION
If you have recently returned from travel outside Canada, or have symptoms (cough, runny nose, sore throat, fever, fatigue, or difficulty breathing), you are encouraged to stay home – do NOT go to an emergency room or medical clinic.
To see if you need COVID-19 testing, Alberta and Saskatchewan provincial health recommendations advise that you first use their self-assessment tools, before contacting their health lines.
- Alberta Health Services assessment tool
- Alberta Health Link (811)
- Saskatchewan Health Authority assessment tool
- Saskatchewan HealthLine (811)
Additional Community Resources
For information about community resources during the COVID-19 pandemic, please visit the following websites: