UPDATES AS OF OCTOBER 30, 2020
All Mayfair Diagnostics clinics in Alberta and Saskatchewan are now open, and operating in line with input, statements, and guidance from Alberta Health Services, the Alberta Society of Radiologists, the Colleges of Physicians and Surgeons of Alberta and Saskatchewan, and the Saskatchewan Health Authority.
The COVID situation will be continue to be monitored and enhanced PPE protocols will remain in place, to ensure patient and staff safety. Please call us at 1-866-611-2665 if you have questions or would like to book an appointment
We update our location pages regularly with information about our clinic hours and services. All our services are now available at all of our clinics. Three of our clinics offer extended hours as follows:
- Mayfair Place - On Saturdays from 8 a.m. to 4 p.m., we are offering bone density, mammography, ultrasound and X-ray services.
- Market Mall - On Sundays from 8 a.m. to 4 p.m., we are offering bone density, mammography, ultrasound, and X-ray services.
- South Calgary Health – Monday to Sunday from 7:30 a.m. to 11 p.m. we offer X-ray services.
At our Regina clinic, patients who have COVID-19 risk factors or symptoms are asked to be called ahead of time to book these patients in a safe manner to minimize the risk of transmission. Mayfair patients with a positive COVID-19 diagnosis will be directed to wait in their vehicle until a Mayfair employee comes out to speak with them.
Our Contact Centre booking team is available from 8 a.m. to 4 p.m., Monday to Friday, to answer your questions and book your appointment.
Current Safety Measures in Place
We ask that if you are unwell prior to your appointment, please email us with details of your booking to cancel. You will receive an email from Mayfair confirming your cancellation. Alternatively, you can call 1-866-611-2665 to speak with a member of our booking team.
Appointments can be rebooked 24 hours after your symptoms disappear or 10 days after self-isolation begins, whichever is later.
What to Expect at Your Appointment
Patients are required to wear surgical-type masks at all times while in our clinics to minimize the potential spread of infection from someone who is infected, and for those who may have COVID-19 before they experience symptoms themselves. If the mask you are wearing when you arrive for your appointment is not a surgical mask, we will provide you with one. If a patient is unable to wear a mask, we will provide a face shield.
When checking in, you will be asked questions about cold or flu-like symptoms and potential risk of COVID-19 exposure. Please refer to the section below for more information about the screening questions.
We maintain safe social distancing within our clinics, providing an option for patients to wait outside the clinic after they have checked in for their appointment. We also have isolation areas for patients with symptoms and/or risks of exposure.
If you are wearing a surgical-type mask, please maintain a physical distance of at least one metre from others while in the clinic. Patients unable to wear a surgical-type mask will need to maintain a physical distance of at least two metres from others while in the clinic. We are limiting admittance of individuals to our clinics and ask that only the patient attend the appointment. The waiting rooms during this time are for patients only, with the following exceptions:
- If you have mobility issues, your companion will be allowed to accompany you during the registration process. They will then be required to leave the clinic and wait for you outside the clinic, until after the exam is complete.
- If you are having an obstetrical exam performed, one other person may accompany you only if they are not experiencing any symptoms related to COVID-19 and do not answer yes to the other screening questions.
Patient screening questions:
- Do you have a fever and/or new onset of cough, difficult breathing, or shortness of breath?
- Do you have other cold or flu-like symptoms, such as a sore throat or runny nose?
- Have you travelled anywhere outside of Canada in the 14 days prior to noticing your symptoms?
- Have you had close contact* with someone with a confirmed or probable case of COVID-19 in the 14 days prior to noticing your symptoms?
- Have you had close contact* with a person with acute respiratory illness who has travelled anywhere outside of Canada within the last 14 days before their illness?
- Have you had any other potential specific risk of exposure to COVID-19 (e.g., face-to-face contact with someone who should have been under self-isolation)?
- Are you a resident or staff member in a long-term care facility, or have you visited a long-term care facility within the last 14 days?
* Close contact is defined as:
- Providing care or other similar close physical contact for an individual, including health care workers, family members or other caregivers, without consistent and appropriate use of personal protective equipment.
- Living with or otherwise having close prolonged contact (within two metres) with an individual while the person was infectious.
- Having direct contact with infectious bodily fluids of an individual (e.g., was coughed or sneezed on) while not wearing recommended personal protective equipment.
We have put in place comprehensive infection control processes at all our clinics for the safety of our patients, and you will still receive the same high-quality service at your appointment. Our protocols have been introduced to limit the spread of the virus in accordance with the most recent public health recommendations. Mayfair is actively monitoring information from the Public Health Agency of Canada, provincial governments, Alberta Health Services and the Saskatchewan Health Authority, and will continue to do so.
A Note About Self-isolation
If you have recently returned from travel outside Canada, or have symptoms (cough, runny nose, sore throat, fever, fatigue, or difficulty breathing), you are encouraged to stay home – do NOT go to an emergency room or medical clinic.
To see if you need COVID-19 testing, Alberta and Saskatchewan provincial health recommendations advise that you first use their self-assessment tools, before contacting their health lines.
- Alberta Health Services assessment tool
- Alberta Health Link (811)
- Saskatchewan Health Authority assessment tool
- Saskatchewan HealthLine (811)
Additional Community Resources
For information about community resources during the COVID-19 pandemic, please visit the following websites: