Mayfair has increased health and safety precautions in light of COVID-19. Learn more. 

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UPDATES AS OF DECEMBER 15, 2020

Amid the Alberta Government’s most recent declaration of a state of emergency for the COVID-19 pandemic, Mayfair Diagnostics clinics and services will remain open and available with our current strict health and safety protocols, which will remain in place to ensure patient, employee, and community safety.

Mayfair will continue to be an important non-hospital outlet for medical imaging to support the health system and ensure our patients’ health care needs continue to be met. Thus far, Mayfair’s very high safety protocols have proven to be effective and as a result we have had no outbreak incidents.

Mayfair will continue to support government and community calls-to-action, while also recognizing the need to balance caution with the continuance of medical services for the health and well-being of our patients. This includes providing our full range of screening and diagnostic imaging services, including walk-in X-ray services, although some non-urgent exams may need to be postponed for those patients at higher risk of having COVID-19.

Please note that the Alberta Government’s current capacity restrictions may affect patients visiting our clinics at The CORE Shopping Centre and Southcentre Mall. You will need to arrive early for your appointment in case you are advised to wait in line by mall security. In addition, at The CORE the PLUS 15 and 30 entrances are locked and will remain locked during the current restrictions. All other ground floor and parkade entrances remain open. 

We appreciate your understanding and cooperation during this challenging time. We remain committed to your imaging needs and safety, and to ensuring the safety of our patients, our employees, and our communities. We update our location pages regularly with information about our clinic hours and services. You can also call us at 1-866-611-2665 between 8 a.m. to 4 p.m., Monday to Friday, to speak with our Contact Centre booking team. 

CURRENT SAFETY MEASURES IN PLACE

If you would like to reschedule your appointment, we are of course happy to coordinate this for you, but it’s not required as part of the current COVID-19 restrictions. We do ask that if you are unwell prior to your appointment, please let us know and we will rebook for you.

You can email us with details of your booking to cancel. You will receive an email from Mayfair confirming your cancellation. Alternatively, you can call 1-866-611-2665 to speak with a member of our booking team. 

Appointments can be rebooked 24 hours after your symptoms disappear or 10 days after self-isolation begins, whichever is later. 

WHAT TO EXPECT AT YOUR APPOINTMENT

Patients are required to wear surgical-type masks at all times while in our clinics to minimize the potential spread of infection from someone who is infected, and for those who may have COVID-19 before they experience symptoms themselves. If the mask you are wearing when you arrive for your appointment is not a surgical mask, we will provide you with one. If a patient is unable to wear a mask, we will provide a face shield.

When checking in, you will be asked questions about cold or flu-like symptoms and potential risk of COVID-19 exposure. Please refer to the section below for more information about the screening questions.

We maintain safe social distancing within our clinics, providing an option for patients to wait outside the clinic after they have checked in for their appointment. We also have isolation areas for patients with symptoms and/or risks of exposure.

If you are wearing a surgical-type mask, please maintain a physical distance of at least one metre from others while in the clinic. Patients unable to wear a surgical-type mask will need to maintain a physical distance of at least two metres from others while in the clinic. We are limiting admittance of individuals to our clinics and ask that only the patient attend the appointment. The waiting rooms during this time are for patients only, with the following exceptions:

  • If you have mobility issues, your companion will be allowed to accompany you during the registration process. They will then be required to leave the clinic and wait for you outside the clinic, until after the exam is complete.
  • If you are having an obstetrical exam performed, one other person may accompany you only if they are not experiencing any symptoms related to COVID-19 and do not answer yes to the other screening questions.

PATIENT SCREENING QUESTIONS: 

  • Have you tested positive for COVID-19?
  • Are you a close contact* of a person with COVID-19?
  • Are you awaiting an appointment for, or results from, COVID-19 testing?
  • Have you travelled anywhere outside of Canada in the past 14 days?
  • Have you had close contact* with someone with a confirmed or probable case of COVID-19 in the 14 days prior to noticing your symptoms?
  • Have you had close contact* with a person with acute respiratory illness who has travelled anywhere outside of Canada within the last 14 days before their illness?
  • Are you currently a resident of a long-term care facility, supportive living site or correctional centre?
  • Do you have a fever and/or new onset of cough, difficult breathing, shortness of breath, or loss of sense of smell or taste?
  • Do you have other cold or flu-like symptoms, such as a sore throat or runny nose?

* Close contact is defined as:

  • Providing care or other similar close physical contact for an individual, including health care workers, family members or other caregivers, without consistent and appropriate use of personal protective equipment.
  • Living with or otherwise having close prolonged contact (within two metres) with an individual while the person was infectious.
  • Having direct contact with infectious bodily fluids of an individual (e.g., was coughed or sneezed on) while not wearing recommended personal protective equipment.

We have put in place comprehensive infection control processes at all our clinics for the safety of our patients, and you will still receive the same high-quality service at your appointment. Our protocols have been introduced to limit the spread of the virus in accordance with the most recent public health recommendations. Mayfair is actively monitoring information from the Public Health Agency of Canada, provincial governments, Alberta Health Services and the Saskatchewan Health Authority, and will continue to do so.

A NOTE ABOUT SELF-ISOLATION

If you have recently returned from travel outside Canada, or have symptoms (cough, runny nose, sore throat, fever, fatigue, or difficulty breathing), you are encouraged to stay home – do NOT go to an emergency room or medical clinic.

To see if you need COVID-19 testing, Alberta and Saskatchewan provincial health recommendations advise that you first use their self-assessment tools, before contacting their health lines.

ADDITIONAL COMMUNITY RESOURCES

For information about community resources during the COVID-19 pandemic, please visit the following websites: