UPDATES AS OF MAY 14, 2021
During the COVID-19 pandemic, Mayfair Diagnostics clinics and services remain open and available with strict health and safety protocols. To help keep the risk of COVID-19 low, please respect the mandatory self-isolation criteria from Alberta Health Services.
- If you are awaiting your test results, you must isolate until you’ve had confirmation of a negative test and your symptoms are no longer present.
- People who have tested positive for COVID -19 or have symptoms of COVID-19 MUST isolate for at least 10 days.
- Individuals under 18 years do not have to isolate for only a runny nose or sore throat, but should stay home until well.
- People who are close contacts of a person who has COVID-19 MUST quarantine for 14 days, even if they are tested and have negative results.
- People who have returned from travel outside of Canada MUST quarantine for 14 days.
Mayfair has updated our guidance for cortisone injections and the COVID-19 vaccine based on the potential suppression of the immune system following steroid use. Effective immediately, we require that patients who have a scheduled date for their COVID-19 vaccination have their pain management injections booked either two weeks before or one week after any COVID-19 vaccination. Please contact us at 1-866-611-2665 to re-book an injection or read this article for further information.
Please note that the Alberta Government’s current capacity restrictions may affect patients visiting our clinics at The CORE Shopping Centre and Southcentre Mall. You will need to arrive early for your appointment in case you are advised to wait in line by mall security. In addition, at The CORE the PLUS 15 and 30 entrances are locked and will remain locked during the current restrictions. All other ground floor and parkade entrances remain open.
Walk-in X-ray services are currently unavailable at our Regina clinic, until further notice. X-rays must be booked in advance. To book X-ray appointments, please call the clinic directly at 1-306-569-1016, extension 1. Mayfair’s stringent health and safety precautions remain in place. Patients will be provided with, and will be required to wear, a fresh mask upon entry into the clinic. Patients will also be expected to use the hand sanitizers that are readily available in the clinic.
We appreciate your understanding and cooperation during this challenging time. We remain committed to your imaging needs and safety, and to ensuring the safety of our patients, our employees, and our communities. We update our location pages regularly with information about our clinic hours and services. You can also call us at 1-866-611-2665 between 8 a.m. to 6 p.m., Monday to Friday, to speak with our Contact Centre booking team.
CURRENT SAFETY MEASURES IN PLACE
We have put in place comprehensive infection control processes at all our clinics for the safety of our patients, and you will still receive the same high-quality service at your appointment. Our protocols have been introduced to limit the spread of the virus in accordance with the most recent public health recommendations. Mayfair is actively monitoring information from the Public Health Agency of Canada, provincial governments, Alberta Health Services and the Saskatchewan Health Authority, and will continue to do so.
If you would like to reschedule your appointment, we are of course happy to coordinate this for you, but it’s not required as part of the current COVID-19 restrictions. We do ask that if you are unwell prior to your appointment, please let us know and we will rebook for you.
You can email us with details of your booking to cancel. You will receive an email from Mayfair confirming your cancellation. Alternatively, you can call 1-866-611-2665 to speak with a member of our booking team.
Appointments can be rebooked 24 hours after your symptoms disappear or 10 days after self-isolation begins, whichever is later.
WHAT TO EXPECT AT YOUR APPOINTMENT
Patients are required to wear medical-grade, surgical-type masks at all times while in our clinics to minimize the potential spread of infection from someone who is infected, and for those who may have COVID-19 before they experience symptoms themselves. When you arrive for your appointment, you will be given a medical-grade, surgical-type mask. This is in compliance with Order 22-2021 from the Chief Medical Officer of Health, Dr. Deena Hinshaw.
Mask exemptions: If you have a medical exemption from wearing a mask, please advise our reception staff. If you do not have a medical exemption and refuse to wear a mask, you will be asked to wear a face shield. If you refuse to wear the face shield, your service may be deferred or you may be referred to AHS.
When checking in, you will be asked questions about cold or flu-like symptoms and potential risk of COVID-19 exposure. Please refer to the section below for more information about the screening questions.
We maintain safe social distancing within our clinics, providing an option for patients to wait outside the clinic after they have checked in for their appointment. We also have isolation areas for patients with symptoms and/or risks of exposure.
Please maintain a physical distance of at least two metres from others while in the clinic. We are limiting admittance of individuals to our clinics and ask that only the patient attend the appointment. The waiting rooms during this time are for patients only, with the following exceptions:
- If you have mobility issues, your companion will be allowed to accompany you during the registration process. They will then be required to leave the clinic and wait for you outside the clinic, until after the exam is complete.
- If you are having an obstetrical exam performed, one other person may accompany you only if they are not experiencing any symptoms related to COVID-19 and do not answer yes to the other screening questions.
PATIENT SCREENING QUESTIONS:
- Have you tested positive for COVID-19?
- Are you awaiting an appointment for, or results from, COVID-19 testing?
- Have you been in close contact with a confirmed case of COVID-19?
- Have you travelled anywhere outside of Canada in the past 14 days?
- Have you had close contact* with a person with acute respiratory illness who has travelled anywhere outside of Canada within the last 14 days before their illness?
- Are you currently a resident of a long-term care facility, supportive living site or correctional centre?
- Do you have a fever and/or new onset of cough, difficult breathing, shortness of breath, or loss of sense of smell or taste?
- Do you have other cold or flu-like symptoms, such as a sore throat or runny nose?
* Close contact is defined as:
- Providing care or other similar close physical contact for an individual, including health care workers, family members or other caregivers, without consistent and appropriate use of personal protective equipment.
- Living with or otherwise having close prolonged contact (within two metres) with an individual while the person was infectious.
- Having direct contact with infectious bodily fluids of an individual (e.g., was coughed or sneezed on) while not wearing recommended personal protective equipment.
NOTE REQUIRED FOR MASK EXEMPTIONS
You are required to wear a medical-grade, surgical type mask while in any Mayfair Diagnostics clinic. We will provide you with one when you check in with reception.
Mask exemptions: If you have a medical exemption from wearing a mask, you will be required to verify this in the form of a medical exemption letter provided by a nurse practitioner, physician, or psychologist. This is in compliance with Order 22-2021 from the Chief Medical Officer of Health, Dr. Deena Hinshaw.
If you do not have a medical exemption letter and refuse to wear a mask, your service may be deferred, or you may be referred to AHS.
A NOTE ABOUT SELF-ISOLATION
If you have recently returned from travel outside Canada, or have symptoms (cough, runny nose, sore throat, fever, fatigue, or difficulty breathing), you are encouraged to stay home – do NOT go to an emergency room or medical clinic.
To see if you need COVID-19 testing, Alberta and Saskatchewan provincial health recommendations advise that you first use their self-assessment tools, before contacting their health lines.
- Alberta Health Services assessment tool
- Alberta Health Link (811)
- Saskatchewan Health Authority assessment tool
- Saskatchewan HealthLine (811)
ADDITIONAL COMMUNITY RESOURCES
For information about community resources during the COVID-19 pandemic, please visit the following websites: