Easily manage your healthcare at Mayfair with Patient Connection, our online tool that lets you schedule appointments anytime. Prefer to speak with someone? Our Central Booking team can help you find a convenient date and location.
Patient Connection is currently only available to existing Mayfair patients. Existing Mayfair patients may create a Patient Connection account or use a one-time login via SMS. New patients to Mayfair should call our Contact Centre toll-free at 1-866-611-2665 or if in Regina, 306-569-9729 to book your first visit and then you can use the online booking tool for your next visit.
Yes, you can book, view, reschedule, or cancel an appointment using our new online booking tool, Patient Connection regardless of how you originally booked the appointment.
Yes, a mobile phone number will be required to receive a multi-factor authentication code to safeguard your health information. You have the option to create a user account for future access, or you can continue to access the system by using a different one-time access code each time.
While you can automatically book certain exams, others may require our team to review your requisition, medical history and symptoms to determine the best exam. However, you can still use Patient Connection to upload your requisition and request an appointment. On the list of exams, please select the “Request Appointment” button and proceed with the process to request an appointment. Our team will then review your request and respond to you within one to three business days for next steps in scheduling your appointment.
If your physician has marked your imaging as urgent, please call us at 1-866-611-2665 or if in Regina, 306-569-9729, to ensure your appointment is scheduled promptly.
If your doctor has ordered multiple types of exams on your requisition, you can select the exams from the list presented and proceed with uploading your requisition and choosing your clinic, day, and time for the exams. However, if one or more of the exams you are seeking is not listed, please scroll to the bottom of the page and click on “request appointment”. You will be able to upload your requisition to request the appointments. A booking coordinator will review your requisition and respond within 1 to 3 business days.
If you’re unsure whether certain exams should be booked together or if they can be booked on separate days, please contact us at 1-866-611-2665, and a booking coordinator can assist you.
Please ensure the name and mobile number you enter match what we have on file. Your name is typically the name on your health insurance card. If your information has changed, or you’d like to speak to someone, call us at 1-866-611-2665 or if in Regina, 306-569-9729. If you have recently changed your mobile phone number, please contact us as well. Having complete and accurate information for you, ensures you can be properly validated, and your information is kept secure.
If you have never visited our clinics before, please call our Customer Contact Centre at 1-866-611-2665 or if in Regina, 306-569-9729 . We can help schedule your first exam and set up your account in our system. Once your account is created, you can use our Patient Connection system to book future appointments or access existing appointments.
Yes, you can take a clear photo of your requisition and upload it during the booking process. Make sure all details are visible in the photo. On the ‘upload referral page’, simply tap or click on the cloud icon, and you will be presented with options to upload your requisition.
We accept requisitions from any diagnostic imaging provider in Canada. To book an exam or request an appointment via Patient Connection, patients need a medical requisition (referral) from a Canadian licensed physician or other approved referrer. For certain exams, the referrer can be a nurse practitioner, chiropractor or physiotherapist.
If your physician or medical clinic has indicated to you that they faxed your requisition directly to Mayfair, we will contact you and you do not need to proceed with an online booking or request.
Imaging exams require a medical requisition (referral) from a Canadian licensed physician or other approved referrer. For certain exams, the referrer can be a nurse practitioner, chiropractor or physiotherapist.
If your physician or medical clinic has indicated to you that they faxed your requisition directly to Mayfair, we will contact you and you do not need to proceed with an online booking or request.
In certain circumstances women can self refer for their yearly or bi-yearly mammograms. You may be able to book an appointment without needing to have a requisition from your physician if you meet certain criteria. The Alberta Health Services Screening for Life initiative encourages women to participate in breast cancer screening through routine mammography. This provincial initiative empowers women to “self-refer” depending on their age. For more details on who can self-refer, call our team or visit screeningforlife.ca. You can also find details at Mammography Self-Referral Guidelines – Mayfair Diagnostics.
Yes, some of our locations offer evening and weekend hours for your convenience. To find the specific hours for a clinic near you, please visit our website at View All Locations – Mayfair Diagnostics
Once your appointment is scheduled, we will send you preparation instructions by email or text. The required preparation instructions for your exam will also be available on Patient Connection once your exam is scheduled. Simply click on ‘View Details’ to review your appointment prep. You may also view exam prep instructions on our website at radiology.ca.
Protecting your personal information is a top priority. We’ve put strong safeguards in place to minimize risk and keep your data safe. We use a combination of administrative, technical, and physical security measures, including but not limited to:
The personal health information you provide will be kept private and secure. For more information about our privacy
policies please visit Privacy Policy – Mayfair Diagnostics.
We foster a supportive and collaborative culture designed to encourage positive patient experiences and build strong working relationships across the organization:
Our core values shape the way we work with patients, partners, and fellow employees. And, more than anything else, they’re what set Mayfair apart. In everything we do, this is what we strive for:
EXCELLENCE
We share a commitment to high quality and excellence in all that we do. This commitment calls on all of us to achieve the very best of our capabilities and exceed our own expectations.
CURIOSITY
We innovate in everything, from services to processes. We believe meaningful change and effective problem solving come only by looking at challenges and opportunities from new angles and by exercising our creativity and curiosity.
PASSION
We show pride, enthusiasm, and dedication in everything that we do. We are committed to producing and delivering high-quality results and services. We are passionate about our industry and about our company, services, partners, and patients.
COLLABORATION
Our team is supportive of each other’s efforts; we are loyal to one another; and we care for one another both personally and professionally. We promote and support a diverse, yet unified, team. We work together to meet our common goals across Mayfair clinics, locations, and geographies. Only through collaboration on ideas, technologies, and talents can we achieve our mission and vision.
SERVICE
We take pride in delivering exceptional service every day. We listen to every request with an open mind, always looking for opportunities to go above and beyond to create memorable, personalized experiences. We take responsibility to answer our referrers’ and patients’ requests and respect their time by always responding with a sense of urgency.
Start a career with Mayfair Diagnostics — one of Western Canada’s leading medical imaging teams.
Headquartered in Calgary, Alberta, we’ve been helping people f ind clarity for their health for over 100 years. At our clinics in Calgary and area, Regina, and Saskatoon, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future — a plan for success.
OUR PEOPLE
Our people share our quest to make a difference in our patient’s lives. We’re a team of professionals, disciplined in our skills and compassionate with our patients, providing the care and attention they need. At our core, we are a trusted partner in our patients’ health care journey. Our patients, physicians, and other health care providers rely on us for quality imaging to help manage their patient’s health care decisions with certainty. But our business is about more than just imaging. It’s about building lasting relationships and making a meaningful difference in the lives of those we meet.
OUR VISION
A world in which every person has clarity about their health. We push the boundaries of what is possible and embrace change as an opportunity. We strive to be thought leaders and encourage creativity by providing a safe place for calculated risk taking. We learn from our mistakes. We share best practices across our operations and are recognized by our peers for our work. We engage the best to help propel us forward in achieving our goals.