TOLL FREE:
1-866-611-2665
Manage your healthcare journey at Mayfair through Patient Connection, an online management suite with true scheduling
capabilities or call our Central Booking team to find a convenient date and location for your appointment.
Patient Connection is currently only available to existing Mayfair patients. Existing Mayfair patients may create a Patient Connection account or use a one-time login via SMS. New patients to Mayfair should call our Contact Centre at 1-866-611-2665 to book your first visit and then you can use the online booking tool for your next visit.
Yes, you can book, view, reschedule, or cancel an appointment using our new online booking tool, Patient Connection regardless of how you originally booked the appointment.
Yes, a mobile phone number will be required to receive a multi-factor authentication code to safeguard your health information. You have the option to create a user account for future access, or you can continue to access the system by using a different one-time access code each time.
While you can automatically book certain exams, others may require our team to review your requisition, medical history and symptoms to determine the best exam. However, you can still use Patient Connection to upload your requisition and request an appointment. On the list of exams, please select the “Request Appointment” button and proceed with the process to request an appointment. Our team will then review your request and respond to you within one to three business day for next steps in scheduling your appointment.
If your physician has marked your imaging as urgent, please call us at 1-866-611-2665 to ensure your appointment is scheduled promptly.
Please ensure the name and mobile number you enter match what we have on file. Your name is typically the name on your health insurance card. If your information has changed, or you’d like to speak to someone, call us at 1-866-611-2665. If you have recently changed your mobile phone number, please contact us as well. Having complete and accurate information for you, ensures you can be properly validated, and your information is kept secure.
If you have never visited our clinics before, please call our Customer Contact Centre at 1-866-611-2665. We can help schedule your first exam and set up your account in our system. Once your account is created, you can use our Patient Connection system to book future appointments or access existing appointments.
Yes, you can take a clear photo of your requisition and upload it during the booking process. Make sure all details are visible in the photo. On the ‘upload referral page’, simply tap or click on the cloud icon, and you will be presented with options to upload your requisition.
We accept requisitions from any diagnostic imaging provider in Canada. To book an exam or request an appointment via Patient Connection, patients need a medical requisition (referral) from a Canadian licensed physician or other approved referrer. For certain exams, the referrer can be a nurse practitioner, chiropractor or physiotherapist.
If your physician or medical clinic has indicated to you that they faxed your requisition directly to Mayfair, we will contact you and you do not need to proceed with an online booking or request.
Imaging exams require a medical requisition (referral) from a Canadian licensed physician or other approved referrer. For certain exams, the referrer can be a nurse practitioner, chiropractor or physiotherapist.
If your physician or medical clinic has indicated to you that they faxed your requisition directly to Mayfair, we will contact you and you do not need to proceed with an online booking or request.
In certain circumstances women can self refer for their yearly or bi-yearly mammograms. You may be able to book an appointment without needing to have a requisition from your physician if you meet certain criteria. The Alberta Health Services Screening for Life initiative encourages women to participate in breast cancer screening through routine mammography. This provincial initiative empowers women to “self-refer” depending on their age. For more details on who can self-refer, call our team or visit screeningforlife.ca. You can also find details at Mammography Self-Referral Guidelines – Mayfair Diagnostics.
Once your appointment is scheduled, we will send you preparation instructions by email or text. The required preparation instructions for your exam will also be available on Patient Connection once your exam is scheduled. Simply click on ‘View Details’ to review your appointment prep. You may also view exam prep instructions on our website at radiology.ca.
Protecting your personal information is a top priority. We’ve put strong safeguards in place to minimize risk and keep your data safe. We use a combination of administrative, technical, and physical security measures, including but not limited too:
Yes, some of our locations offer evening and weekend hours for your convenience. To find the specific hours for a clinic near you, please visit our website at View All Locations – Mayfair Diagnostics
The personal health information you provide will be kept private and secure. For more information about our privacy
policies please visit Privacy Policy – Mayfair Diagnostics.
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