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If you’ve recently visited a doctor and the doctor has ordered medical imaging for you, they will likely have filled out a requisition – paperwork requesting the specific exam and explaining why it’s needed. Your doctor might then:
At Mayfair Diagnostics, we have 13 medical imaging clinics across Calgary. We also have one each in Cochrane, Saskatoon, and Regina. To make it easier for our patients to access the most up-to-date information about available appointment times across all of our locations and to effectively handle the volume of requests, the majority of our appointment bookings are handled in one central location by our Customer Contact Centre.
You can visit a clinic in person to book an appointment at that clinic, or you can contact the Mayfair Diagnostics Customer Contact Centre via the following options:
In addition to booking requests, our booking team handles numerous requests for information, such as exam preparation instructions, directions, and parking instructions.
The Contact Centre has recently expanded our team and is available between 7:30 a.m. to 6 p.m., Monday to Friday. Despite this, we do sometimes see high call volumes, especially on Mondays and Tuesdays, which can result in slightly longer wait times. If your requests are not urgent, we recommend calling us in the later part of the week to reduce the chance of waiting on hold.
When requests for medical imaging are sent to the Mayfair Diagnostics Customer Contact Centre, each requisition is reviewed by a member of the team, and a radiologist if necessary. These forms are checked for accuracy, appropriateness, availability, and any special considerations. For more information about medical imaging requisitions, please refer to this article.
After each requisition is reviewed, a booking coordinator will then contact you. Depending on the complexity of the exams being requested, this may take from 2-5 days after receiving the requisition from your referring doctor. However, urgent requests are handled immediately.
For more information, please refer to our services page for a list of our services and the locations where they are offered.
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At the heart of everything we do is a belief that every image tells a story—and every story deserves care.
At Mayfair Diagnostics, we provide state-of-the-art medical imaging that helps patients and physicians get the clarity they need to make informed decisions about health. From routine check-ups to complex diagnoses, our role is to deliver answers with compassion and accuracy.
We offer a full spectrum of imaging services, including:
MRI, CT, and X-Ray for advanced diagnostic insight
Ultrasound and Mammography for preventative and women’s health
Nuclear Medicine, Bone Density, and Cardiac Imaging for specialized care
Pain Management and Interventional Procedures to improve quality of life
But our work extends beyond exams and equipment. As the largest teleradiology provider in Western Canada, we connect urban, rural, and remote communities with expert radiology services—ensuring access to care when and where it’s needed most.
We also partner with local organizations, sports teams, and community groups to keep people healthy and active. From professional athletes to families booking their first screening, our commitment is the same: timely results, advanced technology, and compassionate care.
To improve lives with clarity, compassion, and care—one focused image at a time.
But numbers only tell part of the story. What truly defines us is our culture of compassion. We’re a team of caregivers, innovators, and problem-solvers who share a commitment to excellence. Whether supporting frontline care, developing new technology workflows, or guiding a patient through their appointment, we approach our work with empathy and integrity.
At Mayfair, you’re not just part of a company—you’re part of a community. Together, we’re shaping the future of health care, making advanced imaging accessible, and creating a workplace where people feel valued, supported, and inspired to grow.
WHO WE ARE. WHAT WE DO. Why we’re more than a workplace
At Mayfair Diagnostics, we’re caregivers, nurturers, creators and thought leaders—deeply rooted in a passion to help people. We deliver meaningful work, compassionate care, and an environment where every team member can thrive.
Key Points:
Founded on over a century of excellence in medical imaging.
Owned and operated by 50+ radiologists, supported by 400–640+ employees across clinical, technical, administrative, and support roles.
Operating 17 locations across Alberta, Saskatchewan, and beyond (14 in Calgary, plus Cochrane, Regina, Saskatoon).
Serving 600,000–700,000 patients annually, delivering over 90,000 radiological interpretations—the largest teleradiology provider in Western Canada.
Vision & Mission:
Vision: “A world in which every person has clarity about their health.”
Mission: “To improve people’s lives, one focused image and one caring, compassionate human touch at a time.”
