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If you’ve recently visited a doctor and the doctor has ordered medical imaging for you, they will likely have filled out a requisition – paperwork requesting the specific exam and explaining why it’s needed. Your doctor might then:
At Mayfair Diagnostics, we have 13 medical imaging clinics across Calgary. We also have one each in Cochrane, Saskatoon, and Regina. To make it easier for our patients to access the most up-to-date information about available appointment times across all of our locations and to effectively handle the volume of requests, the majority of our appointment bookings are handled in one central location by our Customer Contact Centre.
You can visit a clinic in person to book an appointment at that clinic, or you can contact the Mayfair Diagnostics Customer Contact Centre via the following options:
In addition to booking requests, our booking team handles numerous requests for information, such as exam preparation instructions, directions, and parking instructions.
The Contact Centre has recently expanded our team and is available between 7:30 a.m. to 6 p.m., Monday to Friday. Despite this, we do sometimes see high call volumes, especially on Mondays and Tuesdays, which can result in slightly longer wait times. If your requests are not urgent, we recommend calling us in the later part of the week to reduce the chance of waiting on hold.
When requests for medical imaging are sent to the Mayfair Diagnostics Customer Contact Centre, each requisition is reviewed by a member of the team, and a radiologist if necessary. These forms are checked for accuracy, appropriateness, availability, and any special considerations. For more information about medical imaging requisitions, please refer to this article.
After each requisition is reviewed, a booking coordinator will then contact you. Depending on the complexity of the exams being requested, this may take from 2-5 days after receiving the requisition from your referring doctor. However, urgent requests are handled immediately.
For more information, please refer to our services page for a list of our services and the locations where they are offered.
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We foster a supportive and collaborative culture designed to encourage positive patient experiences and build strong working relationships across the organization:
Our core values shape the way we work with patients, partners, and fellow employees. And, more than anything else, they’re what set Mayfair apart. In everything we do, this is what we strive for:
EXCELLENCE
We share a commitment to high quality and excellence in all that we do. This commitment calls on all of us to achieve the very best of our capabilities and exceed our own expectations.
CURIOSITY
We innovate in everything, from services to processes. We believe meaningful change and effective problem solving come only by looking at challenges and opportunities from new angles and by exercising our creativity and curiosity.
PASSION
We show pride, enthusiasm, and dedication in everything that we do. We are committed to producing and delivering high-quality results and services. We are passionate about our industry and about our company, services, partners, and patients.
COLLABORATION
Our team is supportive of each other’s efforts; we are loyal to one another; and we care for one another both personally and professionally. We promote and support a diverse, yet unified, team. We work together to meet our common goals across Mayfair clinics, locations, and geographies. Only through collaboration on ideas, technologies, and talents can we achieve our mission and vision.
SERVICE
We take pride in delivering exceptional service every day. We listen to every request with an open mind, always looking for opportunities to go above and beyond to create memorable, personalized experiences. We take responsibility to answer our referrers’ and patients’ requests and respect their time by always responding with a sense of urgency.
Start a career with Mayfair Diagnostics — one of Western Canada’s leading medical imaging teams.
Headquartered in Calgary, Alberta, we’ve been helping people f ind clarity for their health for over 100 years. At our clinics in Calgary and area, Regina, and Saskatoon, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future — a plan for success.
OUR PEOPLE
Our people share our quest to make a difference in our patient’s lives. We’re a team of professionals, disciplined in our skills and compassionate with our patients, providing the care and attention they need. At our core, we are a trusted partner in our patients’ health care journey. Our patients, physicians, and other health care providers rely on us for quality imaging to help manage their patient’s health care decisions with certainty. But our business is about more than just imaging. It’s about building lasting relationships and making a meaningful difference in the lives of those we meet.
OUR VISION
A world in which every person has clarity about their health. We push the boundaries of what is possible and embrace change as an opportunity. We strive to be thought leaders and encourage creativity by providing a safe place for calculated risk taking. We learn from our mistakes. We share best practices across our operations and are recognized by our peers for our work. We engage the best to help propel us forward in achieving our goals.
